At Voyage of Ceylon, we are committed to providing a smooth, safe, and transparent travel experience for every guest. Please review the following policies and guidelines before confirming your booking.
A 30% deposit is required to confirm all bookings. This deposit is non-refundable in the event of cancellation.
The following services are non-refundable:
In selected cases, the initial deposit may be transferred toward a future booking, subject to availability and company approval.
Approved refunds will be processed within a reasonable timeframe through the original payment method where possible.
These terms apply to all services provided by Voyage of Ceylon, including:
Guests are responsible for ensuring they hold valid:
Some activities may also include age, fitness, or health-related requirements.
While we strive to maintain accurate and updated travel information, hotels, transport services, flights, and activities may occasionally change due to operational or external factors beyond our control.
All travelers are expected to:
Voyage of Ceylon reserves the right to cancel services without refund in cases involving unsafe, illegal, or disruptive behavior.
Voyage of Ceylon shall not be held responsible for:
Any disputes should first be addressed directly with our team in good faith. Unresolved matters will be governed under the applicable laws and regulations of the operating country.
To provide travel services efficiently, we may collect:
Customer information may be collected through:
We take reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, loss, or disclosure. Information is stored using secure systems and protected storage methods.
Customer information may only be shared when necessary with trusted travel-related partners such as:
We do not sell or rent personal customer information to third parties.
Customers may request access to, correction of, or deletion of their personal information by contacting Voyage of Ceylon through official communication channels. Requests will be handled within a reasonable timeframe in accordance with applicable privacy regulations.